Terms of Service

1. Introduction and Acceptance

Welcome to Imos Pizza. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "You," or "Your") and Imos Pizza, a food service business operating at 4 W Palmer St, Philadelphia, PA 19125, USA ("Company," "We," "Us," or "Our").

By accessing, browsing, or using our website (pizzasimoss.digital), mobile applications, or any related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

1.1 Agreement to Terms

Your access to and use of our Services is conditioned upon your acceptance of and compliance with these Terms. If you do not agree to these Terms, you must not access or use our Services.

1.2 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years old or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Not be prohibited from using our Services under applicable laws
• Provide accurate and truthful information

1.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

2.1 Key Terms

• "Company," "We," "Us," "Our" refers to Imos Pizza and its affiliates, employees, agents, and representatives.
• "You," "Your," "User" refers to any individual or entity that accesses or uses our Services.
• "Services" includes our website, mobile applications, food ordering platform, delivery services, and all related features and functionalities.
• "Content" includes text, images, videos, audio, data, software, and any other materials available through our Services.
• "Website" refers to pizzasimoss.digital and all associated domains and subdomains.
• "Order" means a request for food products or services placed through our platform.
• "Delivery Zone" refers to the geographical areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for:

• Personal, non-commercial purposes only
• Ordering food products and related services
• Accessing information about our menu, locations, and services
• Communicating with us regarding your orders or inquiries
• Participating in promotional activities where permitted

3.2 Prohibited Use

You agree not to:

• Use our Services for any illegal or unauthorized purposes
• Violate any local, state, national, or international laws or regulations
• Transmit or introduce viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the operation of our Services
• Use automated systems to access our Services without permission
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest information from our Services without consent
• Use our Services to send spam or unsolicited communications
• Violate the intellectual property rights of others
• Engage in any activity that could harm our reputation or business interests

3.3 Compliance with Laws

You are responsible for ensuring that your use of our Services complies with all applicable laws, regulations, and industry standards in your jurisdiction.

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When registering, you must:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Choose a secure password and keep it confidential
• Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We recommend using strong, unique passwords and enabling two-factor authentication when available.

4.3 Account Accuracy

All information provided during registration and account updates must be truthful and accurate. Providing false information may result in account suspension or termination.

4.4 Account Limitations

Each person may maintain only one account. Creating multiple accounts may result in the suspension or termination of all associated accounts.

4.5 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities. You may delete your account at any time by contacting us.

5. Products and Services

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest food safety and hygiene standards in compliance with all applicable health regulations. Our kitchen facilities follow HACCP (Hazard Analysis Critical Control Points) principles and local health department guidelines.

5.2 Allergen Information

5.3 Product Descriptions

We strive to provide accurate descriptions, images, and pricing for all menu items. However, actual products may vary slightly from descriptions due to seasonal availability of ingredients or preparation methods.

5.4 Pricing and Availability

• All prices are subject to change without prior notice
• Menu items are subject to availability
• We reserve the right to limit quantities
• Special offers and promotions may have specific terms and conditions

5.5 Order Processing

Order acceptance is at our discretion. We reserve the right to:

• Refuse or cancel orders for any reason
• Limit order quantities
• Require verification of customer information
• Cancel orders due to pricing errors or unavailable items

5.6 Delivery Terms

Delivery Zones: We deliver within designated zones around our locations. Delivery availability depends on distance, weather conditions, and driver availability.

Delivery Times: Estimated delivery times are approximate and may vary based on order volume, weather, traffic, and other factors beyond our control.

Minimum Orders: Minimum order requirements may apply for delivery services and vary by location and time of day.

Temperature-Sensitive Items: We use insulated bags and containers to maintain food temperature during delivery. However, we cannot guarantee temperature maintenance for extended periods after delivery.

5.7 Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards, debit cards, and digital payment methods
• All transactions are processed securely through encrypted payment systems
• You authorize us to charge your selected payment method for all orders

5.8 Order Modifications and Cancellations

Order modifications or cancellations may be possible within a limited time frame after order placement. Once food preparation has begun, modifications or cancellations may not be possible.

5.9 Returns and Refunds

Our refund policy is detailed separately and incorporated into these Terms. Please refer to our refund policy page for complete information about returns, refunds, and exchanges.

6. Intellectual Property

6.1 Our Ownership

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, software, and their selection and arrangement, are owned by Imos Pizza or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 Trademarks

The "Imos Pizza" name, logo, and related marks are trademarks of our company. You may not use these trademarks without our express written permission.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, or create derivative works
• Reverse engineer or attempt to extract source code
• Remove or modify proprietary notices
• Use our content for commercial purposes

6.4 User Content License

When you submit content to our Services (reviews, comments, images), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and distribute such content in connection with our business operations.

6.5 Copyright Infringement

If you believe your copyright has been infringed, please contact us with detailed information including the copyrighted work, the allegedly infringing material, and your contact information.

7. User Content

7.1 Responsibility for Content

You are solely responsible for all content you submit, post, or transmit through our Services. This includes reviews, comments, images, and any other materials you provide.

7.2 Content Standards

All user content must comply with our community standards. Prohibited content includes:

• Illegal, harmful, or abusive material
• Hate speech or discriminatory content
• False or misleading information
• Content that violates others' privacy or rights
• Spam or commercial solicitations
• Inappropriate or offensive material

7.3 Content Moderation

We reserve the right to review, edit, or remove user content that violates these Terms or our community standards. We may also suspend or terminate accounts that repeatedly violate our content policies.

7.4 No Endorsement

User content does not represent our views or opinions. We do not endorse or guarantee the accuracy of user-generated content.

8. Disclaimers

8.1 Service Provision "As Is"

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 Service Availability

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Service interruptions may occur due to maintenance, technical issues, or circumstances beyond our control.

8.3 Third-Party Content

Our Services may contain links to third-party websites or content. We are not responsible for the accuracy, completeness, or availability of third-party content.

8.4 Professional Advice

Information provided through our Services is for general informational purposes only and should not be considered professional advice regarding health, nutrition, or dietary matters.

8.5 Food Quality and Safety

While we maintain high standards for food quality and safety, we cannot guarantee that our food products will meet every individual's dietary needs or preferences. Customers with specific dietary requirements should exercise appropriate caution.

9. Limitation of Liability

9.1 Maximum Liability

To the maximum extent permitted by applicable law, our total liability for any claims arising from or related to these Terms or your use of our Services shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

9.2 Excluded Damages

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury (except as required by law)
• Emotional distress

9.3 Essential Purpose

If any limited remedy provided herein fails of its essential purpose, the limitation of liability shall nevertheless remain in effect to the maximum extent permitted by law.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

10.1 User Indemnification

You agree to indemnify, defend, and hold harmless Imos Pizza, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your user content or submissions
• Your negligent or wrongful conduct

10.2 Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

10.3 Survival

This indemnification provision shall survive the termination of these Terms and your use of our Services.

11. Third-Party Links and Services

11.1 External Links

Our Services may contain links to third-party websites, applications, or services. These links are provided for convenience only and do not constitute an endorsement of the linked content.

11.2 Third-Party Terms

Your interactions with third-party services are governed by their respective terms of service and privacy policies. We are not responsible for the practices or policies of third parties.

11.3 No Liability

We disclaim all liability for any damages or losses resulting from your use of third-party services or content accessed through our Services.

11.4 Payment Processors

We use third-party payment processors to handle transactions. Your payment information is subject to the privacy policies and terms of these processors in addition to our own policies.

12. Termination

12.1 Termination by Company

We may suspend or terminate your access to our Services at any time, with or without cause, and with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12.2 Termination by User

You may terminate your account and discontinue use of our Services at any time by contacting us or following the account deletion process in your account settings.

12.3 Effect of Termination

Upon termination:

• Your right to use our Services will cease immediately
• We may delete your account and associated data
• Outstanding orders may be completed or cancelled at our discretion
• Accrued rights and obligations will survive termination

12.4 Survival

Provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution shall survive termination of these Terms.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of Pennsylvania and the United States, without regard to conflict of law principles.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising from or related to these Terms or your use of our Services shall be brought exclusively in the federal or state courts located in Philadelphia County, Pennsylvania. You consent to the jurisdiction of such courts.

13.3 Dispute Resolution Process

Before initiating legal proceedings, we encourage you to contact us directly to resolve any disputes. Many disputes can be resolved through direct communication.

13.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13.5 Time Limitation

Any claim or cause of action arising from or related to your use of our Services must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Changes may be made to reflect legal requirements, business needs, or service improvements.

14.2 Notification of Changes

We will provide notice of material changes to these Terms by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Providing in-app notifications where applicable
• Updating the "Last Modified" date at the top of these Terms

14.3 Acceptance of Changes

Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our Services.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for changes. We recommend checking for updates regularly.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision of these Terms.

15.4 Assignment

We may assign our rights and obligations under these Terms without restriction. You may not assign your rights or obligations without our prior written consent.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.

15.6 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

15.7 Language

These Terms are written in English. Any translations are provided for convenience only, and the English version shall control in case of conflicts.

16. Contact Information

If you have questions, concerns, or complaints about these Terms or our Services, please contact us: