Privacy Policy

1. Introduction

At Imos Pizza, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or use our services.

This policy applies to all services offered by Imos Pizza, including our website, mobile applications, delivery services, and in-store experiences. By using our services, you agree to the collection and use of information in accordance with this policy.

Important: We never sell your personal data to third parties. Your trust is fundamental to our business, and we are committed to maintaining the highest standards of privacy protection.

2. Information We Collect

2.1 Information You Provide

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, purchase history, saved payment methods
• Order Information: Food preferences, dietary restrictions, allergen information, special dietary requirements (vegan, halal, kosher, etc.)
• Payment Information: Credit card details (encrypted and securely stored), billing information
• Communication Data: Contact form submissions, customer reviews, feedback, support requests
• Loyalty Program Data: Rewards points, membership status, favorite orders
• Reservation Information: Table booking details, party size, special occasions
• Catering Details: Event information, guest count, menu preferences, delivery specifications
• Marketing Preferences: Email subscription status, notification preferences

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, order history
• Location Data: Approximate location from IP address, GPS location (with permission) for delivery services
• Cookie Data: Session identifiers, user preferences, shopping cart contents, analytics data
• Performance Data: Page load times, error messages, technical issues

2.3 Information from Third Parties

• Social Media: Profile information when connecting social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates, driver information
• Marketing Partners: Campaign effectiveness data, audience insights
• Review Platforms: Customer feedback and ratings from third-party review sites

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Preparing, cooking, and delivering your food orders
• Account Management: Creating and maintaining your customer account, authentication
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing feedback to enhance our food quality and service
• Personalization: Remembering your preferences, dietary restrictions, and favorite orders

3.2 Communication

• Order Updates: Confirmation emails, preparation status, delivery notifications
• Customer Support: Responses to your questions and support requests
• Service Notices: Important updates about our services, menu changes, policy updates
• Marketing Communications: Promotional offers, new menu items, special events (with your consent)
• Loyalty Program: Points balance, rewards availability, exclusive offers

3.3 Marketing and Analytics

• Personalized Advertising: Tailored promotions based on your preferences and order history
• Website Analytics: Understanding user behavior to improve our website and services
• Campaign Measurement: Evaluating the effectiveness of our marketing efforts
• Market Research: Developing new menu items and services based on customer preferences
• Trend Analysis: Identifying popular items and seasonal preferences

3.4 Legal Compliance

• Legal Obligations: Complying with applicable laws and regulations
• Fraud Prevention: Detecting and preventing fraudulent activities
• Safety Protection: Protecting the rights, property, and safety of our customers and employees
• Dispute Resolution: Resolving conflicts and legal disputes

4. Information Sharing and Disclosure

4.1 Service Providers

• Payment Processors: Secure processing of credit card transactions and payment verification
• Delivery Services: Third-party delivery partners for order fulfillment
• Cloud Storage Providers: Secure hosting and storage of customer data
• Email Services: Marketing automation and customer communication platforms
• Analytics Tools: Website performance and user behavior analysis
• Customer Support: Third-party support platforms for customer service

4.2 Legal Requirements

• Legal Process: Court orders, subpoenas, and other legal requests
• Regulatory Compliance: Health department requirements, tax obligations
• Law Enforcement: Cooperation with investigations and legal proceedings
• Emergency Situations: Protecting public safety and preventing harm

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new owner. We will notify customers before their information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent for specific purposes not covered in this policy.

5. Data Security

5.1 Technical Measures

• Encryption: SSL/TLS encryption for all data transmission and sensitive information storage
• Firewall Protection: Advanced firewall systems protecting our servers and databases
• Access Controls: Multi-factor authentication and role-based access for employees
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Backup Systems: Regular encrypted backups stored in secure locations
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

• Employee Training: Regular privacy and security training for all staff members
• Data Handling Procedures: Strict protocols for accessing and handling personal information
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Comprehensive procedures for handling security breaches
• Third-Party Audits: Regular security audits by independent cybersecurity firms

5.3 Your Responsibilities

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using public computers
• Be cautious of phishing emails and suspicious links
• Report any unauthorized account access immediately

Security Breach Notification: In the event of a security breach that affects your personal information, we will notify you and relevant authorities within 72 hours as required by law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Advertising campaign measurement and optimization
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for enhanced functionality
• Session Storage: Temporary data storage during your visit

Cookie Management: You can manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

You have several rights regarding your personal information:

7.1 Right of Access

You can request access to the personal information we hold about you, including details about how it's processed.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information, subject to certain legal limitations.

7.4 Right to Restrict Processing

You can request that we limit how we process your personal information in certain circumstances.

7.5 Right to Data Portability

You can request to receive your personal information in a structured, machine-readable format.

7.6 Right to Object

You can object to processing of your personal information, particularly for marketing purposes.

7.7 Right Against Automated Decision-Making

You have rights regarding automated decision-making, including profiling, that significantly affects you.

How to Exercise Your Rights: Contact us using the information in Section 13. We will respond to your request within 30 days and may require identity verification for security purposes.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will promptly investigate and delete any such information from our systems.

If we discover that we have collected personal information from a child under 16 without parental consent, we will take immediate steps to delete that information.

9. International Data Transfers

9.1 Protection Measures

When we transfer personal information internationally, we implement appropriate safeguards:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contractual protections for data transfers
• Data Processing Agreements: Binding agreements with all data processors
• Security Measures: Technical and organizational measures to protect transferred data
• Regular Audits: Ongoing compliance monitoring and assessment

9.2 Transfer Destinations

• United States: Cloud storage and analytics services
• European Union: Data processing and customer support services
• Other Countries: Only with appropriate safeguards and legal protections

10. Data Retention Periods

We retain personal information only as long as necessary for the purposes outlined in this policy:

Safe Data Disposal

• Electronic Deletion: Complete and unrecoverable deletion of digital records
• Physical Records: Secure shredding of paper documents
• Backup Systems: Deletion from all backup and archive systems
• Disposal Records: Maintenance of disposal records for audit purposes

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Imos Pizza. We are not responsible for the privacy practices or content of these third-party sites.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. Your interactions with third-party sites are governed by their respective privacy policies, not this one.

When you leave our website, you do so at your own risk, and we recommend exercising caution when sharing personal information with external sites.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make changes, we will:

• Website Notice: Post a prominent notice on our website homepage
• Email Notification: Send notification emails to registered users
• Login Notification: Display a pop-up notification when you log into your account
• Explicit Consent: Request explicit consent for significant changes that affect your rights

12.2 Checking for Changes

• The most current version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services constitutes acceptance of changes
• You may stop using our services if you disagree with policy changes

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your preferences in your online account
• Contact Us: Email or call our customer support team
• SMS Opt-out: Reply "STOP" to any marketing text message

14.2 Account Deletion

To delete your account and associated personal information:

1. Log into your account on our website
2. Go to Account Settings
3. Select "Delete Account"
4. Confirm your request via email verification
5. Your account will be deleted within 30 days

Note: Some information may be retained for legal compliance purposes as outlined in Section 10.

15. Conclusion

At Imos Pizza, protecting your privacy is fundamental to our business. We are committed to maintaining the highest standards of data protection and transparency in all our operations.

Your trust is essential to our relationship, and we work continuously to earn and maintain that trust through responsible data practices, robust security measures, and clear communication about our privacy practices.

We welcome your feedback and questions about our privacy practices. Please don't hesitate to contact us if you need clarification or have concerns about how we handle your personal information.

Thank you for choosing Imos Pizza and for trusting us with your personal information. We are committed to serving you with the same care and attention that we put into every pizza we make.

This Privacy Policy was last updated on January 28, 2026. Please check this page periodically for updates.